AISG is available to answer any questions or concerns you may have. One of our representatives will take care of you.

The purpose of escalations is to ensure that adequate resources are mobilized quickly, tracked appropriately and the issue is resolved in the shortest possible time. To that end, AISG performs internal and external escalations within AISG and provides this escalation list to our customers and service partners for the purpose of escalations within AISG.

AISG Business NOC (Fiber & VIP Support)


First Level Escalation 
1 Hour
(Request General Escalation)

Second Level Escalation 
2 Hours
(Request Supervisor Level Escalation)

Third Level Escalation
4 Hours
(Request Manger Level Escalation)